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Warranty Claim Menu

Missing parts or damaged product
Need help with your warranty?

If we made a mistake, we’ll make it right. That’s our 100% Satisfaction Guarantee. If any item in your order is damaged, please complete the form below. Please allow 1-2 business days for a Customer Service representative to get back to you regarding your claim.

Please note: If your issue relates to a newly received order (such as damaged items, wrong products, size issue, or missing parts), please click here.

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Before you begin filling out the claims form, please ensure you have taken clear, detailed photographs or videos of the damaged blinds or shades. Failure to provide this may delay or potentially hinder the claims resolution process.
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