Frequently Asked Questions
When will my order be shipped?
Your order will go into production at our factory the next business day after your order. Most custom order products are shipped about 10 business days after they arrive in production, give or take a few days. Orders are shipped with Canada Post or CanPar ground service, so please allow 3-5 business days after shipment to receive your order.
How do I pay for my blinds?
We accept Visa, MasterCard, American Express and PayPal.
Are prices in Canadian dollars?
We are a Canadian company, based out of Montreal. There are no duties, customs or brokerage charges to worry about. All prices are always in Canadian dollars. Shipping is free to most areas of Canada--see our Shipping Policy page for all the details.
When will I know my order has gone into production?
Select Blinds Canada will email you a confirmation as well as provide online tracking of your order immediately after your payment confirmation. When your order has shipped, we will provide a tracking number that allows you to view your exact delivery date.
Is it possible to delete or change my order after I have completed it?
Each order is sent to production within one business day after ordering. Please ensure that the sizes and colours are correct before ordering. Orders that are cancelled or changed may incur a fee. Do feel free to contact us as we will make every effort to make any changes we can without any additional charges.
If I order samples, will I lose the special discount because it will expire?
You are guaranteed today's sale pricing for 2 weeks.
Will I be charged GST/PST?
Taxes are charged based on where your order is shipping to. GST is charged on all orders, except those going to Newfoundland, Nova Scotia, Prince Edward Island, New Brunswick and Ontario which will be charged HST. Provincial Sales Tax will only be charged for orders going to Quebec.
What is your shipping policy?
Shipping is free to Canada for blinds under 94". See our Shipping Policy page for all the details.
What is your return policy?
At Select Blinds Canada we sell custom made window treatments manufactured with extreme care to the specifications provided by you, our customer. For this reason most orders are not returnable. To assist you, we provide simple to follow measuring instructions on our website. We know that your window covering project is a significant investment, therefore you might consider that your first order be for only one blind or shade so you can judge for yourself the quality and workmanship of our products. We do allow you to return the first blind you order for any reason if you are not completely satisfied, provided that you ordered free samples first. All shipping fees associated with returning any order are the responsibility of the customer.
How do I measure my windows to determine my blind or shade sizes?
Please visit our measuring instructions page.
How do I measure for Roller & Solar Shades?
Measure the same way as you do for other blinds, but keep the following in mind:
Chain Lift: Distance from edge of window to fabric on inside/outside mount: 7/8" on chain side, 3/8" on opposite side for a total of 1 1/4". Spring Lift: Distance from edge of window to fabric on inside/outside mount: ~7/8" on each side for a total of 1 3/4". Finished product on all inside/outside mount Roller Shades & Solar Shades will be made to your size specifications and will be tip to tip. For shades with chain lifts, the actual fabric width will be 1 ¼” less than the total measurement for inside/outside mount, and for spring lifts, the actual fabric width will be 1 ¾ “ less for inside/outside mount.
We recommend adding to the width of your outside mount shades to ensure maximum coverage. For example: If you are ordering an outside mount shade with a chain lift at 64” wide x 60” high and want the actual fabric width to be 64”, then you need to order a size of 65 ¼” wide x 60” high.
*** Finished product on all inside/outside mount blinds will be made to your size specifications and will be tip to tip. The actual fabric width will be 1 ¼” less than the total measurement for inside/outside mount and chain lifts and will be 1 ¾ “ less for inside/outside mount and spring lifts. We recommend adding to the width of your outside mount blind to ensure maximum coverage. For example: If you are ordering an outside mount blind with a chain lift at 64” wide x 60” high and want the actual fabric width to be 64”, then you must order a size of 65 ¼” wide x 60” high.
How do I install my new blinds or shades?
Please visit our installation instructions page.
Are your blinds of the same quality as major name brands?
Our line of quality custom blinds is equal or better than the mass producers. We hand select the woods that are used and have quality control checkpoints set up in dozens of areas throughout the production process. We offer a 100% Satisfaction Guarantee, including Perfect Fit and Colour Match Guarantees, on all products. We're sure you'll love your new blinds! See what past customers have to say by viewing our testimonials.
What is the difference between inside and outside mount?
The difference between inside and outside mount is the way in which the blind or shade is hung. Inside mount is attaching the blind within the window sill so that the blinds or shades are flush with the wall. Outside mount is when a blind or shade hangs outside the window sill and extends beyond the wall or door.
Is there a minimum window sill depth for an inside mount?
Yes, there is. Under the specifications for each product we list the minimum depth for an inside mount blind.
How do I decide which Solar Shade openness percentage is right for what I need?
Check out the information and different openness options on our Solar Shade Buying Guide page.
I would like to order two blinds on one headrail with the lift and tilt controls in a particular location. What do I do?
Please include details on the desired lift and tilt control location in the Notes section on the “Review Your Order” page for each product. For instance, for tilt controls on the outside of the two blinds on one headrail, please write: left blind tilt position is left, right blind tilt position is right.
I would like to order three blinds on one headrail with different sizes for each blind. What do I do?
Please include special size requirements in the Notes section on the “Review Your Order” page for each product (e.g. left=24.50”, middle=36.00”, right=28.25”).