Frequently Asked Questions

When will my order be shipped?

Quick Ship blinds ship in 2-3 business days after order date and should be received within 1 – 1 ½ weeks*. Most other blinds ship in 5-10 business days and should be received within 1 ½  - 3 weeks. Please check the Shipping & Production tab at the bottom of each product page for current estimated production times.

You may view the status of your order at any time by clicking on View Order Status.

We will also provide tracking information for your order once it has shipped.

*Please note that it may take longer for delivery of oversized blinds (>90” wide) or shipments to rural or remote locations – delivery in these cases may take an additional 1-3 weeks. Custom shutters typically ship within 3-4 weeks after the order has been placed.


How do I pay for my blinds?

We accept Visa, MasterCard, American Express and PayPal. We also offer two Buy Now Pay Later options: (a) make 4 interest-free payments with Afterpay, or (b) pay over 6-24 months with Affirm.


Are prices in Canadian dollars?

Yes – all pricing is in Canadian dollars. We are a Canadian company, based out of Montreal. There are also no duties, customs or brokerage charges to worry about.


When will I know my order has gone into production?

Select Blinds Canada will email you a confirmation as well as provide online tracking of your order immediately after your payment confirmation. When your order has shipped, we will provide a tracking number that allows you to view your exact delivery date.

You may also view the status of your order at any time by clicking on View Order Status.


Is it possible to delete or change my order after I have completed it?

Each order is sent to production within one business day after ordering (other than Quick Ship products, where orders are typically sent to production immediately). Please ensure that the sizes and colours are correct before ordering. Orders that are cancelled or changed may incur a fee. Do feel free to contact us as we will make every effort to make any changes we can without any additional charges.


If I order samples, will I lose the special discount because it will expire?

You are guaranteed today's sale pricing for 2 weeks.


Will I be charged GST/PST?

Taxes are charged based on where your order is shipping to. GST is charged on all orders, except those going to Newfoundland, Nova Scotia, Prince Edward Island, New Brunswick and Ontario which will be charged HST. Provincial Sales Tax will be charged in addition to GST for orders going to British Columbia, Manitoba, Quebec and Saskatchewan.


What is your shipping policy?

Shipping is free from coast to coast across Canada. See our Shipping Policy page for all the details.


How do I order replacement parts for my window treatments?

To order replacement parts for a product that you have purchased from us, please visit our Contact Us page and use the email form on that page to provide us with the required information. You can also give us a call at (888) 685-1735, or contact us by email or chat. Parts under warranty are shipped to you at no charge. If possible, please have your order number when you contact us – otherwise, don’t worry, we’ll find it.


How do I order free samples?

Ordering samples is the best way to see how the product looks and feels in your own home before you buy. You can order up to 12 free samples at a time to help you find the right product and perfect material & colour for your needs. We even ship the samples to you for free. To order samples, click on the “Free Sample” button under any of the colours on the product pages of the site. Or, click here to get to the samples page for all products.


What is your return policy?

At Select Blinds Canada, we want to ensure that each and every one of our customers is completely satisfied, and we back this commitment with our 100% Satisfaction Guarantee. If you’re not completely satisfied with the quality of your window coverings, simply let us know within 30 days from the time you receive your order, and we’ll do everything possible to make it right. And if you aren’t fully satisfied, we’ll provide you with a merchandise credit to be used on any other blinds of your choice*.

In order to qualify, the original blinds need to be donated to a registered charity, with a copy of the donation receipt provided to Select Blinds Canada. Note that in certain rare cases (e.g. high value motorized blinds), we may require the original blinds be returned to Select Blinds Canada. Please contact Customer Service before donating any product.

*If you’re not happy with your custom window covering for any other reason (e.g. you changed your mind about a feature, lift style or colour, you prefer a different mount type, you made an error in selection when ordering, etc.), we’ll remake that same product in the same size as your original order, and give you an extra 15% off the new order price. Note that the new order price may be higher than the price of your original order if you choose any upgraded options or colours for the remake. In order to qualify for this extra discount, the original blinds need to be donated to a registered charity, with a copy of the donation receipt provided to Select Blinds Canada.


How do I measure my windows to determine my blind or shade sizes?

Measuring is easy – let us show you how! Please visit our measuring instructions page for video guides and instructions.


How do I measure for Roller & Solar Shades?

Measure the same way as you do for other blinds, but keep the following in mind: Chain Lift: Distance from edge of window to fabric on inside/outside mount: 7/8” on chain side, 3/8” on opposite side for a total of 1 ¼”. Spring Lift: Distance from edge of window to fabric on inside/outside mount: ~7/8” on each side for a total of 1 ¾”. Finished product on all inside/outside mount Roller Shades & Solar Shades will be made to your size specifications and will be tip to tip. For shades with chain lifts, the actual fabric width will be 1 ¼” less than the total measurement for inside/outside mount, and for spring lifts, the actual fabric width will be 1 ¾“ less for inside/outside mount.

We recommend adding to the width of your outside mount shades to ensure maximum coverage. For example: If you are ordering an outside mount shade with a chain lift at 64” wide x 60” high and want the actual fabric width to be 64”, then you need to order a size of 65 ¼” wide x 60” high.

*** Finished product on all inside/outside mount blinds will be made to your size specifications and will be tip to tip. The actual fabric width will be 1 ¼” less than the total measurement for inside/outside mount and chain lifts and will be 1 ¾“ less for inside/outside mount and spring lifts. We recommend adding to the width of your outside mount blind to ensure maximum coverage. For example: If you are ordering an outside mount blind with a chain lift at 64” wide x 60” high and want the actual fabric width to be 64”, then you must order a size of 65 ¼” wide x 60” high.


How do I install my new blinds or shades?

Our blinds are easy to install whether you’re an experienced DIY home renovator or a beginner. The only tools you need are a screwdriver, drill, drill bits, tape measure and pencil. Please visit our installation instructions page.


Can I measure my old window treatments?

No, because deductions were made on your old custom blinds at the factory, and you will not get the exact fit you need when ordering new ones. Use our how to measure windows guide to make sure you have the right measurements.


Should I round up or down 1/8" on my window measurements?

If your window measurements fall between eighths of an inch, round down to the nearest 1/8" for width and round up to the nearest 1/8" for height. For example: Width: 40-1/16" would round down to 40". Height: 40-1/16" would round up to 40-1/8". Watch our how to measure video for more on measuring your blinds.


What is the difference between 'min flush-mount depth' and 'min inside-mount depth'?

How deep (or shallow) your window is determines whether you can install, or mount, your blinds or shades as an inside or outside mount. "Minimum flush-mount depth" is the depth needed to mount the product fully into the recess of the window. This means that the product will appear flush with your wall and not stick out from the window frame.

The "minimum inside-mount depth" is the depth of flat mounting space needed to install the product inside your window. If your window does not meet the minimum inside-mount depth, the product cannot be installed as an inside mount. If your window meets the minimum inside-mount depth but not the minimum flush-mount depth, the product will not be flush with the window opening and wall and will protrude from the window frame. Before ordering blinds, be sure to check the depth requirements listed in the "Specifications and Installation" chart at the bottom of each product page.


Will I receive installation hardware and instructions with my product?

Yes, all products come with all required installation hardware and instructions. Installation guides are also available on our website.


Are your blinds of the same quality as major name brands?

Our line of quality custom blinds is equal or better than the mass producers. We hand select the woods that are used and have quality control checkpoints set up in dozens of areas throughout the production process. We offer a 100% Satisfaction Guarantee, including Perfect Fit and Colour Match Guarantees, on all products. We're sure you'll love your new blinds! See what past customers have to say by viewing our testimonials.


What is the difference between inside and outside mount?

The difference between inside and outside mount is the way in which the blind or shade is hung. Inside mount is attaching the blind within the window sill so that the blinds or shades are flush with the wall. Outside mount is when a blind or shade hangs outside the window sill and extends beyond the wall or door.


How do I decide which Solar Shade openness percentage is right for what I need?

The openness percentage refers to how tight the weave is on the solar shade. The higher the percentage, the more light will filter through into the room and the greater the view to the outside (but the less it will block UV rays). The lower the percentage, the less light will filter through into the room and the less of a view to the outside (but the more the shade will block UV rays). For example, solar blinds with a 10% openness will block 90% of UV rays, while solar shades with 1% openness will block 99% of UV rays. Click here to see the various openness percentage options.

You may find it useful to order free samples of solar blinds with different openness percentages so you can see the differences for yourself.


What is the difference between faux and real wood blinds?

Affordability is the biggest difference between real and faux wood blinds. Real wood blinds are made from 100% basswoods, while faux wood products are made from durable PVC vinyl.

Many faux wood stains have a wood-grain-like finish, so you can get the look of real wood without breaking the bank. Faux wood blinds are also more resistant to moisture, heat, humidity and scratches, and repel damaging UV rays, so they won’t fade or warp when exposed to sunlight. Most faux wood blinds are actually heavier than their wood counterparts, so when you are ordering blinds for larger windows, consider the weight of the product when it comes to lifting and lowering them.


How do top down/bottom up shades work?

Cordless top down bottom up shades function on the same set of route bands (or covered cords for two-fabric top-down bottom-up shades) attached to dual-action top and bottom rails. 

Want more natural light to come into the room? Simply lower the shade from the top while still maintaining your privacy with the shade shut at the bottom. If you want full privacy, simply raise the middle bar to the top so that the shade covers the entire window. Or for more visibility to the outside, use the cordless lift system to raise the entire shade from the bottom. 

Take a look at all of our products that offer top down/bottom up options.


Are colours on product samples accurate?

Due to the lighting on laptop or smartphone screens, colours can vary quite a bit from one screen to another. Ordering free samples before you buy your blinds is the best way to make sure you're getting the colour/fabric that you want.

Also, because of minor variances in wood's natural grain, there is no way to assure the exact colour of our stained wood products. Another factor to consider when sampling colours is that dye lots change frequently, so there may be slight differences when you receive your actual product. If it has been over a month since you have ordered samples, we recommend ordering another sample of the same colour to ensure you are getting the exact colour you want for additional blinds. And if you're ordering multiple treatments for the same room, we strongly suggest that you order all of the blinds/shades at the same time to ensure they are from the same dye lot so that they match one another.


How are motorized products operated?

Many of our window coverings offer a motorized upgrade that allow you to operate your blinds at the touch of a button. Options include: (a) motorized wands, (b) programmable remote controls and (c) smart hubs for wi-fi operation (including setting timers/schedules) through a smartphone or voice control via Alexa or Google. Check out our selection of motorized blinds.


Can I use one remote for multiple motorized shades?

Yes. With most of our motorized blinds, you can operate more than one shade with a single remote. Remotes can be pre-programmed at the factory to operate multiple blinds together or individually. You can find more details on motorization, including how many shades a remote will run, under the "Product Info" tab on the product pages. If you need further assistance, please contact our Customer Service team.


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