Policy

Return Policy

At Select Blinds Canada, we want to ensure that each and every one of our customers is completely satisfied, and we back this commitment with our 100% Satisfaction Guarantee. If you’re not completely satisfied with the quality of your window coverings, simply let us know within 30 days from the time you receive your order, and we’ll do everything possible to make it right. And if you aren’t fully satisfied, we’ll provide you with a merchandise credit to be used on any other blinds of your choice.

In order to qualify, the original blinds need to be donated to a registered charity, with a copy of the donation receipt provided to Select Blinds Canada. Note that in certain rare cases (e.g. high value motorized blinds), we may require the original blinds be returned to Select Blinds Canada. Please contact Customer Service before donating any product.

Satisfaction Guarantee

Visit our Satisfaction Guarantee page for more information.

Express Shipping Disclaimer

For customers that require their orders with quicker than normal turnaround times, Select Blinds Canada may provide you with express shipping options. Please note that the standard ship times are detailed in the Shipping and Product Info section of each product. 

Discount codes

Discount codes are subject to time limitations. Some discount codes may not be combined with other offers or promotions.

Pricing Policy

Select Blinds Canada strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Select Blinds Canada shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. 

Free Shipping

Shipping is FREE to all areas in Canada for blinds under 94" wide (verticals under 94” long), wherever shipping by land is available. A one-time oversize charge of $85 applies to all orders with one or more blinds 94" wide (verticals 94” long) or more. If it is not possible to ship to your location by land, you will be advised of the shipping cost before your order is shipped. We ship to Canada only. 

Order Processing Fee

Select Blinds Canada has adopted an industry standard order processing fee ranging from $7.95-$22.95 depending on the number of blinds and the value of the order. By adopting this fee, it allows us to keep our prices low and continue offering FREE shipping to Canada on all products. 

Terms And Conditions

1. You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of Select Blinds Canada.

2. Select Blinds Canada assumes no liability, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site. 

3. Any communication you transmit to the site by e-mail or other methods, including any data, questions, comments, suggestions or the like is, and will be treated as, nonproprietary, unless otherwise specifically indicated. Anything you transmit becomes the property of Select Blinds Canada and may be used for any purpose including, but not limited to, reproduction, disclosure, transmission , posting or general public information. 

4. Subject to our Privacy Statement, all information submitted via this site shall be deemed and remain the property of Select Blinds Canada and its affiliates, we and our affiliates shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides through this site. Select Blinds Canada and its affiliates shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the entity having the direct customer relationship or as otherwise specifically agreed or required by law. 

5. Although Select Blinds Canada, from time to time, monitors or reviews postings, transmissions, and the like on the site, Select Blinds Canada is under no obligation to do so and assumes no liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Select Blinds Canada will fully cooperate with any law enforcement authorities or court order requesting or directing Select Blinds Canada to disclose the identity of anyone posting any such information or materials. 

Order Changes and Cancelations

We will do everything we can to help you with any changes to your order. We send your order directly to the manufacturer to ensure prompt production and delivery of your blinds. Most orders may be changed within the first 24 hours for no additional fees, however certain items instantly go into production and may incur a fee to change. All changes and cancellations must be done via phone. 

Phone Orders

To make sure that any order placed by phone is accurate, customers are required to verify their orders via the e-mail order confirmation which will be sent to you by Select Blinds Canada. Our 100% satisfaction guarantee is only valid for phone orders that have in fact been verified by the customer. You should contact Select Blinds Canada if for any reason you do not receive an order confirmation e-mail so that we can resend. 

Damaged/Lost Shipments

All damaged or lost shipments must be reported to our Customer Care Team within 7 business days of tracking number order delivery. We reserve the right to request documentation showing the defects/damage of the delivery. Select Blinds Canada will replace the exact same product at no charge to you.

Privacy

Effective Date: October 12, 2023

Your privacy is important to Select Blinds Canada ("SelectBlinds", "we", “us”, “our”).

This Privacy Policy (“Privacy Policy”, “policy”) sets out our practices with respect to the collection, use, disclosure of the personal information of our customers, website users and other individuals who may communicate with us ("you", “your”), describes the types of information we may collect from you or that you may provide when you visit the website www.SelectBlindsCanada.ca (our "Website"), as well as the rights you may have with respect to your personal information. 

Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Information that is aggregated and/or de-identified and cannot be associated with an identifiable individual is not considered to be personal information.

This policy applies to information we collect, use, or disclose about you:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• When you interact with our advertising on third-party websites and services if that advertising include links to this policy.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to This Privacy Policy). Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. Where required by applicable laws, if the changes we make are significant, we will provide a more prominent notice or obtain your consent to any new ways that we collect, use, and disclose your personal information.

1. Types of Information We Collect 

The following provides examples of the type of personal information that we may collect from you:

Contact information, such as your name, email and postal addresses (including billing address and shipping address), telephone number, or account information (for example, if you have created an account on our Website);

Transactional information, such as history of purchases made using a payment or credit card (e.g. the number and amount of transactions by type, product code information, brand, quantity purchased, date, time, payment method used, promotional offers used in connection with the transaction, etc.) and partial payment card information (last four digits);

Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, IP address and usage details;

Geolocation information, such as may be collected when you use our Website; and

Any other information you provide to us.

2. How We Collect Personal Information

We collect personal information in a variety of ways, including directly from you, through online technologies (such as when you are interacting with us through our Website), and from third-party social media. 

Our use of cookies and other online technologies. Our Website may make use of cookies, which automatically collect user data (such as user traffic patterns and server activity). A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer, allowing the Website to identify your computer and track your activities on the Website. If you do not want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies. Please see our Cookie Policy for more information.

The Website may also use web beacon, gif, or other technologies. When you access certain of our web pages, a non-identifiable notice of that visit is generated. If you receive an email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.

Our use of third party social media. We have installed on the Website various social media plug-ins. We may also obtain and use analytical and statistical information from third-party social media platforms to help us measure performance and effectiveness of content we display on social media, for example, by measuring impressions and clicks on the content SelectBlinds promotes.

Facebook and other third-party social media that provide interactive plug-ins to enable social media features (e.g., to connect to Facebook) on the Website may use cookies to gather information on your use of the Website. How this collected data is used by a third party is dependent on the privacy policy of the social media platform, which is available on that platform. SelectBlinds encourages you to review the privacy policies of such third parties as well.

3. How We Use Personal Information

We may use the personal information we collect to provide you with our products and services, to manage our business operations, to communicate offers and information we think might interest you, to conduct research, and as otherwise permitted or required by law. More specifically, we may use your personal information for the following purposes:

Providing Products and Services. We use your personal information in order to provide products and services, including:

• identifying you when you visit our Website;
• providing products and services;
• processing returns and providing replacement parts;
• registering your warranty;
• processing your transactions;
• taking or verifying instructions from you;
• creating, administering, and maintaining your account; and
• fulfilling your requests and responding to your inquiries.

Managing Our Operations. We use your personal information to manage our operations, including:

• deploying and managing our information technology applications and systems, including managing our Website;
• maintaining our services;
• notifying you of changes to our services, terms, conditions or policies and to provide you administrative messages, updates, legal notices, technical notices or security alerts;
• meeting our contractual and legal obligations;
• maintaining the security of the public, our users and our employees;
• processing employment applications; and
• protecting ourselves and third parties from errors and fraud.

Marketing. We use your personal information to inform you about news, products, services, surveys or special offers that we believe may be of interest to you. We may do this by communicating with you in a variety of ways, such as by email, telephone, direct mail, text message or through social media.

If you no longer wish to receive commercial electronic messages, please let us know by following the unsubscribe directions provided in our commercial electronic messages. For more information on managing your preferences, please see "Your Choices" below.

Research and Analytics. We may use your personal information in order to conduct research and data analytics by tracking and analyzing current or previously collected information for the following purposes:

• improving or developing new products or services;
• managing and improving our operations;
• understanding our customers’ interests and priorities and tailoring our products and services;
• measuring the effectiveness of our marketing and promotional activities; and
• understanding how visitors interact with our Website and ensuring it functions properly.

When possible, we will use your information in an aggregated and/or de-identified format.

4. How We Share Personal Information

In addition to the specific situations discussed elsewhere in this policy, we share or disclose information as provided below:

Affiliates. SelectBlinds and its corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control) may share personal information with each other and use it for the purposes described in this policy. This allows SelectBlinds and each entity within the group to comply with applicable laws, regulations and requirements and ensures that your information is consistent and up-to-date.

Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.

Business Partners. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.

Business Transactions. If another company acquires, or plans to acquire, our company, business, or our assets, or if we undergo a reorganization or financing of parts of our business (including the proceedings of insolvency or bankruptcy), we may share information with other parties to the transaction, including at the negotiation stage.

As Permitted or Required by Law. Applicable laws may permit or require the use, sharing, or disclosure of personal information without consent in specific circumstances. These circumstances include situations where it is necessary to disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary. If this happens, we will not share more personal information than is reasonably required to fulfill that particular purpose.

Other than as listed above, we may, with your implied or express consent, share or disclose your personal information with third parties, in accordance with applicable laws.

5. Cross-border transfers

Your personal information may in some cases be transferred to jurisdictions outside Canada, to service providers or our affiliates. As a result, you understand that your personal information will be subject to the laws of other jurisdictions than Canada and may be available to foreign government authorities under lawful orders and laws applicable in such jurisdictions. Regardless of the company or person who processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this policy.

6. Third parties

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

7. How We Protect & Retain Personal Information

We have adopted physical, technological and organizational processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. We maintain policies and practices to protect your information that :

• Provide a framework for our handling of your personal information;
• Define roles and responsibilities within SelectBlinds for handling your information from the moment we gather it until it is destroyed; and
• Govern our internal process for dealing with complaints regarding the protection of personal information.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. 

8. Children

Our Website is not intended for children under 14 years of age. We do not knowingly collect personal information from children under 14. If we learn we have collected or received personal information from a child under 14 without verification of parental consent, we will delete or anonymize that information.

9. Your Choices

You can make the following choices regarding your personal information:

• Promotional Electronic Communications. You may choose to provide us with your email address for the purpose of allowing us to send promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. Please note that:
  • Even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes, in compliance with applicable laws (e.g., for customer service, product information, service or reminder notices, or recalls). We may also need to contact you with questions or information regarding your customer service inquiries; and
  • It may take some time for all of our records to reflect changes in your preferences.
• Withdrawal of Consent. You may be entitled under applicable law to withdraw your consent (except in limited circumstances, including legal or regulatory requirements or as a result of your contractual obligations with us). If you choose not to provide us with certain personal information or if you withdraw your consent, where such withdrawal is available, we may not be able to provide you with our services. You may withdraw consent to processing (where such processing is based upon consent) by contacting us at the address provided in the “Contact Us” section below.

10. Accessing and Correcting Your Personal Information

You are entitled to request access to, and, if necessary, correct your personal information collected by us. In order to make such a request, please contact our privacy officer in writing (see the "Contact Us" section below). It is your responsibility to provide accurate, correct and complete information. 

Your right to access or correct your personal information is subject to applicable legal restrictions. Upon request, we will provide you with access to your personal information within a reasonable timeframe, in compliance with applicable laws. We may take reasonable steps to verify your identity before granting access or making corrections.

11. Changes to This Privacy Policy

If we decide to change our Privacy Policy, we will post a new version of the policy reflecting these changes on the Website. If the changes we make are significant, we will provide a more prominent notice when required by applicable laws. By continuing to use our services after the modified version of the policy has been posted or you have been informed of such update, you agree to be bound by all such changes unless you advise us in writing, by phone or by e-mail that you wish to withdraw your consent in accordance with the procedures provided in this policy. If you do not agree to the changes in our policy, it is your responsibility to stop using our services. It is your obligation to regularly review this policy to ensure that you read, understand and agree to the latest version of the Privacy Policy. The "Effective Date" at the top of the Privacy Policy indicates when it was last updated.

12. Contact Us

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the coordinates below:

Privacy Officer

[email protected]

5490 Thimens, Suite 210
St-Laurent, QC, H4R 2K9
SelectBlindsCanada.ca
Tel: 888-685-1735

Samples Policy

You are guaranteed today's sale pricing for 2 weeks

Next business day delivery to most metropolitan areas (sample orders placed after 2PM eastern may take 2 days). It may take up to 3 business days if delivering to a rural area. We will send you up to 12 samples free. There is a charge of $3 for each additional sample. Please note: If order is received within 30 days of the sample order being placed, enter your sample order ID in the special instructions section upon completion of your order and you will receive a $20 credit if you paid for overnight shipping of your samples.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Mailing Address:

5490 Thimens, Suite 210
St-Laurent, QC
H4R 2K9

SelectBlindsCanada.ca
Phone: 888-685-1735
Monday through Friday 8AM to 8PM, Eastern Time

Click Here to contact customer support. 

Colour Disclaimer

Warranty

What are cookies?

Cookies are small text files sent by a website server and stored on the device that accessed the site, so that they can be accessed again later.  They are saved in the directory of the web browser that was used to access the Website (on the device’s hard disk or other local storage medium), and stored in RAM while the web browser is running. The information does not usually directly identify you, but it can give you a more personalized web experience.

For what purposes are cookies used?

Cookies are used to store various kinds of information that can be used to make a website functional, to learn more about a user’s interaction with the website’s content, to help improve a user’s experience when visiting the website, or to assist in personalization and promotional efforts. On our site, we use cookies for all of these functions.

For example, some of our cookies remember your preferences so you don't have to repeat your choices when you visit our site. In addition, to obtain visitor statistics, we use analytics tools (internal and external) that collect data such as pages accessed, time of day the site was visited, the type of browser used to access our site, and the internet protocol address of the visiting device. Some of these tools use cookies to facilitate the collection of this information. Wherever possible, we collect and use this data in aggregate form so that it cannot be reasonably manipulated to identify any particular user included in the group.

Managing cookies through your browser

You can change your preferences for our site and/or the websites of any third-party providers by modifying your browser settings. You can also delete cookies at any time. Please note that most browsers automatically accept cookies. Therefore, if you do not want cookies to be used, you may need to delete or block cookies yourself.

If you reject the use of cookies, you can still visit our site, but some functions may not work properly. You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for other information on cookies in general.

Cookie characteristics and categories

Cookie Duration

• Session cookies (also known as "temporary cookies"): Session cookies are intended to remain in your browser only during your browsing session, i.e., until you close your browser.
• Persistent cookies: Persistent cookies remain in your browser after the session (unless deleted). Some persistent cookies do not expire, but most will have lifespans measured in days, weeks or years.

Origin of Cookies

• First-party cookies: These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions constituting a request for services, such as logging into your account, managing your cart or filling in forms. You can set your browser to block or alert you about these cookies, but if you block these cookies some parts of the site may not work as a result.

• Third-party cookies: Third-party cookies are set by other parties, although the originating domain may be either selectblindscanada.ca or a third party domain. These cookies may be required for external analytics tools or services, or to enable the display of certain advertisements outside the Website.

Categories of Cookies