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Returns and Credits

At Select Blinds Canada, we want to ensure that each and every one of our customers is completely satisfied, and we back this commitment with our 100% Satisfaction Guarantee. If you’re not completely satisfied with the quality of your window coverings, simply let us know within 30 days from the time you receive your order, and we’ll do everything possible to make it right. And if you aren’t fully satisfied, we’ll promptly refund you with a merchandise credit to be used on any other blinds of your choice.

Perfect Fit Guarantee
Perfect Fit Guarantee

All of our window coverings* are guaranteed to fit – no matter what.  We have made measuring easy for you with our step-by-step measuring instructions. We also have Professional Measuring & Installation services available. 

However, we understand that mistakes happen. If you made any errors with your measurements, we will help you re-measure and will remake your blinds for free.

How to Submit a Claim:
In order to submit your claim, simply contact our Customer Service team at (888) 685-1735 within 30 days of receiving your blinds. If replacement blinds are necessary, the same product in the same colour will be remade. In the unlikely event that there is a price difference between the old and new blinds due to the size change, we will only charge you the difference. As all blinds are custom made, this guarantee does not allow for cash refunds. This guarantee covers up to 6 blinds/shades per household**.

In order to qualify for the Perfect Fit Guarantee, the original mis-measured blinds need to be donated to a registered charity, with a copy of the donation receipt provided to Select Blinds Canada. Note that in certain rare cases (e.g. high value motorized blinds), we may require the original blinds be returned to Select Blinds Canada. Please contact Customer Service before donating any product.

Note that we will do our best to match the Perfect Fit replacement to the same product and colour as the original window covering, but colours may vary and we cannot guarantee an exact match to the original window covering, or to other window coverings on your order not needing a Perfect Fit replacement (even if they are near the same window). If the product or operating system has been discontinued, we will provide a Perfect Fit replacement in the most similar alternative product available at the time of replacement.

Free Samples
Colour Match Guarantee

Choosing the right colour is key to ensure your window blinds perfectly complement your room décor. That is why we always recommend ordering samples so that you can see the actual colour – samples are free and the best way to find the perfect colour and texture match.

If you are not happy with the colour of your blinds for whatever reason (provided that you had received samples of that colour), we will remake your blinds with your new colour selection for free. Note that some colours change the product’s price, so if your new colour selection increases the price, we will only charge you for the price difference.

In order to qualify for this guarantee, you must contact our Customer Service team at (888) 685-1735 within 30 days after you receive the blinds. This guarantee covers up to 6 blinds/shades per household**.

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*Offer available on all blinds & shades. Excludes commercial, dealer and bulk orders.

**Please note, if any order with over 6 blinds must be remade, we will remake the 6 least expensive blinds or shades at NO charge. For any blinds remade over 94", the customer is responsible for paying the $85 oversize shipping charge.

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