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Proudly Canadian
Warranty
Lifetime Warranty

Warranty

Lifetime Warranty
Pick the warranty that's right for you.

Not sure which warranty is the perfect fit? Take a look at our quick reference guide:

On top of fantastic warranty options, we also offer a 30-day satisfaction guarantee on all orders, which is the industry's longest by far. Learn more about it.

3-Year Limited Warranty 5-Year Limited Warranty 5-Year Unlimited Warranty
Cost FREE $ $$
Defects
Internal Mechanisms
Brackets
Perfect Fit Guarantee ?
Perfect Fit Guarantee

If you made any mistakes with your measurements, we will help you re-measure and will remake your blinds for free. If a change in size increases the price of the blinds, we will only charge you the difference.

This guarantee covers up to 6 blinds/shades per household.
Colour Match Guarantee ?
Colour Match Guarantee

If you are not happy with the colour of your blinds for whatever reason (provided that you had received samples of that colour), we will remake your blinds with your new colour selection for free. Note that some colours change the product’s price, so if your new colour selection increases the price, we will only charge you for the price difference.

In order to qualify for this guarantee, you must contact customer service within 30 days after you receive the blinds.
Any Accident - No Matter What
General Mayhem
Any Damage You Can Dream Up
Overzealous Child or Hungry Pet
3-Year Limited Warranty

The 3-year Limited Warranty comes standard with every residential purchase. That means it’s free to you, no matter what. This warranty is extended to you, the original purchaser only, and for the original window in which it was installed.

What is Covered

This warranty covers defects in materials and workmanship, so long as the product was installed in accordance with the installation instructions. It also covers all the internal mechanisms, including the brackets.

What We Will Do

If we find your product has a defect, we will, at our discretion, either repair or replace the unit with no charge to you. If a particular part is defective, we will send you a replacement part. Repairs and replacements will be made with like or similar parts or products. We will do our best to match the repair or replacement with similar parts or products, but colours may vary and we cannot guarantee an exact match to previous orders or to other non-defective existing products, even if they are in or near the same window. If the product, part, or operating system has been discontinued, we will repair or replace the defective product with the most similar alternative available at the time of repair or replacement.

Topic Solution
Parts
  • Replaceable parts include but are not limited to valance clips, cord locks, tilter mechanisms, cord cleats, bottom rail plugs, equalizers, and tensioners.
  • Up to 3 years: Parts will be mailed standard ground shipping at no charge.
  • After 3 years: $5 charge for parts. The shipping charge is the responsibility of the customer.
Fabric and Slats
  • This includes issues such as warping of slats, vertical vanes breaking, and/or fabric separation.
  • Up to 3 years: Product will be remade at no charge.
  • After 3 years: Fabric and slats are considered wearable items and are not covered after 3 years.
Vertical Track
  • Operation of the track includes track not tilting or not drawing open/close. This does not include breakage of track stems due to misuse. Replacement tracks are available for $35, plus shipping.
  • Up to 3 years: Track will be replaced at no charge. If the track is over 90" wide, a $70 oversize fee will be charged.
  • After 3 years: $35 charge for new track. If the track is over 90" wide, an additional $70 fee will be charged.
Product Not Raising or Losing Tension
  • Up to 3 years: Product will be remade at no charge.
  • After 3 years: All materials can lose original intensity and the life of cords varies depending on use.
  • These things are considered normal wear and tear and are not covered after 3 years.
Motorization
  • With the rapid advancement of automated technology, we cannot guarantee replacement of original parts for motorized products, such as remotes and motors, beyond the manufacturer's original warranty period. Parts may be replaced, based on availability, at manufacturer's cost.
5-Year Limited Warranty

The 5-year Limited Warranty has a small upgrade fee, and has the same coverage as the 3-year Limited Warranty. However, this warranty lasts two years longer, giving you even more peace of mind with your purchase. This warranty is extended to you, the original purchaser only, and for the original window in which it was installed.

What is Covered

This warranty covers defects in materials and workmanship, so long as the product was installed in accordance with the installation instructions. It also covers all the internal mechanisms, including the brackets.

What We Will Do

If we find your product has a defect, we will, at our discretion, either repair or replace the unit with no charge to you. If a particular part is defective, we will send you a replacement part. Repairs and replacements will be made with like or similar parts or products. We will do our best to match the repair or replacement with similar parts or products, but colours may vary and we cannot guarantee an exact match to previous orders or to other non-defective existing products, even if they are in or near the same window. If the product, part, or operating system has been discontinued, we will repair or replace the defective product with the most similar alternative available at the time of repair or replacement.

Topic Solution
Parts
  • Replaceable parts include but are not limited to valance clips, cord locks, tilter mechanisms, cord cleats, bottom rail plugs, equalizers, and tensioners.
  • Up to 5 years: Parts will be mailed standard ground shipping at no charge.
  • After 5 years: $5 charge for parts. The shipping charge is the responsibility of the customer.
Fabric and Slats
  • This includes issues such as warping of slats, vertical vanes breaking, and/or fabric separation.
  • Up to 5 years: Product will be remade at no charge.
  • After 5 years: Fabric and slats are considered wearable items and are not covered after 5 years.
Vertical Track
  • Operation of the track includes track not tilting or not drawing open/close. This does not include breakage of track stems due to misuse. Replacement tracks are available for $35, plus shipping.
  • Up to 5 years: Track will be replaced at no charge. If the track is over 90" wide, a $70 oversize fee will be charged.
  • After 5 years: $35 charge for new track. If the track is over 90" wide, an additional $70 fee will be charged.
Product Not Raising or Losing Tension
  • Up to 5 years: Product will be remade at no charge.
  • After 5 years: All materials can lose original intensity and the life of cords varies depending on use.
  • These things are considered normal wear and tear and are not covered after 5 years.
Motorization
  • With the rapid advancement of automated technology, we cannot guarantee replacement of original parts for motorized products, such as remotes and motors, beyond the manufacturer's original warranty period. Parts may be replaced, based on availability, at manufacturer's cost.
5-Year Unlimited Warranty

What is Covered

This warranty covers everything. From normal wear and tear to damage done from a spontaneous indoor water fight, your window coverings are covered for five years. The 5-year Unlimited Warranty gives you ultimate peace of mind. No matter if you have rowdy children who rise up in a mutiny or your blinds become the dog's favorite play toy, it's covered. It's as simple as that. This warranty is extended to you, the original purchaser only, and for the original window in which it was installed.

What We Will Do

If your window coverings somehow get damaged, we will do everything in our power to make sure it's taken care of. And that's a promise you can count on. Repairs and replacements will be made with like or similar parts or products. We will do our best to match the repair or replacement with similar parts or products, but colours may vary and we cannot guarantee an exact match to previous orders or to other non-defective existing products, even if they are in or near the same window. If the product, part, or operating system has been discontinued, we will repair or replace the defective product with the most similar alternative available at the time of repair or replacement.

Topic Solution
Parts
  • Covered for 5 years!
  • After 5 years: $5 charge for parts. The shipping charge is the responsibility of the customer.
Fabric and Slats
  • Covered for 5 years!
  • After 5 years: Fabric and slats are considered wearable items and are not covered after 5 years.
Vertical Track
  • Covered for 5 years!
  • After 5 years: $35 charge for new track. If the track is over 90” wide, an additional $70 oversize fee will be charged.
Product Not Raising or Losing Tension
  • Covered for 5 years!
  • After 5 years: All materials can lose original intensity and the life of cords varies depending on use.
  • These things are considered normal wear and tear and are not covered after 5 years.
Motorization
  • With the rapid advancement of automated technology, we cannot guarantee replacement of original parts for motorized products, such as remotes and motors, beyond the manufacturer's original warranty period. Parts may be replaced, based on availability, at manufacturer's cost.

* Discounts, coupons, or promo codes cannot be applied to the cost of the warranty.

** This warranty supersedes any and all stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled cheque or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary between provinces.

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