At SelectBlinds, we want to ensure that our customers are completely satisfied, and we back this commitment with our 100% Satisfaction Guarantee. If you’re not completely satisfied with the quality of your window coverings, simply let us know within 30 days from the time you receive your order, and we’ll do everything possible to make it right. And if you aren’t fully satisfied, we’ll promptly refund you with a merchandise credit to be used on any other blinds of your choice.
Perfect F.I.T. Guarantee:
All of our window coverings* are guaranteed to fit – no matter what.
We have made measuring easy for you with our step-by-step measuring instructions. We also have Professional Measuring & Installation services available should you wish.
However, we understand that mistakes happen. If you made any errors with your measurements, we will help you re-measure and will remake your blinds for free.
How to Submit a Claim:
In order to submit your claim, simply contact our Customer Service team at (888) 685-1735 within 30 days of receiving your blinds. If replacement blinds are necessary, the same product in the same colour will be remade. In the unlikely event that there is a price difference between the old and new blinds due to the size change, we will only charge you the difference. As all blinds are custom made, this guarantee does not allow for cash refunds. This guarantee covers up to 6 blinds/shades per household**.
The original blinds must be returned to SelectBlinds before the new ones are shipped to the customer. Return shipping is the responsibility of the customer.
Colour Match Guarantee:
Choosing the right colour is key to ensure your window blinds perfectly complement your room décor. That is why we always recommend ordering samples so that you can see the actual colour – samples are free and the best way to find the perfect colour and texture match.
If you are not happy with the colour of your blinds for whatever reason (provided that you had received samples of that colour), we will remake your blinds with your new colour selection for free. Note that some colours change the product’s price, so if your new colour selection increases the price, we will only charge you for the price difference.
In order to qualify for this guarantee, you must contact our Customer Service team at (888) 685-1735 within 30 days after you receive the blinds. This guarantee covers up to 6 blinds/shades per household**.
30-Day Price Guarantee:
At SelectBlinds, you don’t have to worry about products being offered at a better price after your purchase. If you see a better sale or lower pricing on your products on SelectBlinds.ca within 30 days from your original purchase, just let us know and we will refund the difference.
110% Price Match Guarantee:
We’ll beat any competitor’s price….guaranteed!
You will not find the same product anywhere else for less. When you shop at SelectBlinds.ca, you are guaranteed the lowest price.
We will not only meet a lower price on the same product. We will beat it… by an ADDITIONAL 10%!
Simply find a lower price on the same product from any other retailer within 60 days of your purchase, and we will match it PLUS give you an EXTRA 10% discount on the difference! Applies to any retailer, anywhere. This price match guarantee works whether you buy a single blind or blinds for an entire home.
Here’s How it Works:
Just fill out this brief form and let us know where you found the lower price. Upon verification of the competitor’s price, as well as that the product is in stock, brand new with the same pattern, material, size, shape and color, we will adjust your saved shopping cart total to reflect your new lower price. Remember, it only applies to the exact product as verified by website, catalogue or sales flyer. Now you can have your blinds and rest assured you got the best price at SelectBlindsCanada.ca.
How to Compare Competitive Prices on Blinds?
From Canadian Retailers: Simply add handling, delivery and other fees charged by the retailer plus the cost of the blinds and compare it to the price at SelectBlindsCanada.ca.
From US or Other Retailers: Consider the following elements as part of the overall cost. Remember, SelectBlindsCanada.ca pays all costs delivered right to your door!
When comparing from retailers outside of Canada, remember that you need to add all of the following:
- Duties (depends on country of origin, construction & material of the blind)
- Brokerage costs of $35 or more
- Shipping costs into, and across, Canada
- Currency exchange
- Handling and any other fees charged by the retailer
Please note that additional discounts do not apply to Price Matches.
* Offer available on all blinds & shades. Excludes commercial, dealer and bulk orders. For any blinds over 94", the customer is responsible for paying the $85 oversize shipping charge. [not sure we should make these exclusions – other than commercial sales]
** Please note, if any order with over 6 blinds must be remade, we will remake the 6 least expensive blinds or shades at NO charge.
|Finally, a company that fulfills their customer service promises! Thank you Select Blinds for your personal attention, quality product, and follow up.|
Unfortuantely, this level of customer service is rare and I appreciate your attention to the personal details and of course the wonderful product.
Fall River, Nova Scotia
|Kelly Fraser - Fall River, NS|
|I received the replacement blinds, for one that was damaged in transit. It fits perfect. I can't thank you enough for your prompt attention in replacing it. I will be ordering more blinds in the future and will pass on your name to others.|
|Robert Bain - Sault Ste. Marie, ON|
|I was very afraid of buying blinds online but after checking the prices in town and some other places i found these prices very good and now i was concern about the quality also so i asked the samples first which arrive very quickly so that was the turning point for me as i was impress the fast shipping and again the quality was good so i order almost whole house 2 1/2 " Fauxwood blinds and they come exactly as i expected to be and there some damage done to two of them regarding those and that issue was dealt very quickly and professionally. I will definitely buy again and will recommend to friends or who ever out there for buying blinds go for it that's all i can say :) keep up the good folks thanks for the great service. |
|Fuzail Ghori - Fort Mcmurray, AB|
|I love my blinds! My first order was wrong, the factory didn't put the right pull cord on them but you were willing take back my order and send out another order but I decided to just keep them and I had no problem with you refunding the difference. I place my second order and they are great. I loved the service, I contacted Ann a number of times and she got back to me right away even when I messed up on the Live help. I would and will recommend you to anyone who will listen. They fit perfectly and work and look great. I am really glad I ordered the sample fabrics. I ended up with something I never would of ordered normally but looks way better than what I thought I wanted. So after my long winded message the bottom line is I love my blinds and your service. Many Many Thanks. Ann|
|Ann Green - Richmond, BC|
|Our daughter-in-law recommended selectblindscanada.ca as she had been very happy with her blinds. We ordered two blinds for our newly developed basement and they are great. We couldn't be happier with them. They are nicer than the blinds that were in the house when we bought it three years ago. We will definately be ordering more. Thank you.|
|Katherine Neuman - Olds, AB|
|Found company personal easy to deal with and items arrived as stated , with no damages. Very satified with service. Would deal with them again. |
|Dave Taylor - Fredericton, NB|
|I finally installed the blinds after painting the room. Installation was so easy and they look great. Love the top down option. This is the second time I have ordered fron you and I am completely satisfied.|
|Frank Shaver - Innisfil, ON|
|We visited (3) local big box stores thinking that their buying power would save us a bundle. We even brought all our measurements as well, only to get a lukewarm response from all their sales people. The selectblindcanada site was simple to use. The product was very well priced. The delivery time was swift and the product is high quality. We highly recommend this company !!!!|
|Ted & Barb Rud - Coldstream, BC|
|The last order I received had some minute flaws. Selectblinds simply replaced these with brand new set of blinds that are absolutely perfect, just as my past orders were. Their quality of service is commendable, and I will definitely buy here the next time around.|
|Bilal Aleem - Montreal, QC|
|We ordered samples from several online blinds companies and visit store for our Honeycomb shades. Select Blinds was the ONLY one that didn't tear when we pulled on the material. Our order came quickly and when one blind arrived with a small defect a replacement was sent right away with no hassle. GREAT PURCHASE.... Highly Recommended!|
|Lori Howarth - Spruce Grove, AB|
|I just ordered an entire house-full of window coverings and am very pleased. The product is of great quality; they were very easy to install and inexpensive for the quality - but more than any of that is the amazing customer service I received. I will never order window coverings from anywhere else. These folks really know how to make the customer experience a great one! Thank-you Robert M, Ann V and Liz H!!!!|
|Darlene Lancaster - Pickering, ON|
|I happened upon the website by accident and ended up getting amazing blinds for more than half off the price of locally purchased blinds. The tutorials on the site were very easy to follow and doing business with this company was a pleasure. I am probably one of the few that experienced a problem with shipping (the shipper ended up bending the package in half). I called the 1-888 number, spoke with a very friendly representative and was told the replacement blinds would be remade immediately and shipped ASAP. I emailed pictures of the damage to the company and was pleasantly surprised to see the replacement blinds in less than two weeks. I purchased the honeycomb shades and the sheerweave solar shades -- I highly recommend this company not only for their unbelievable products but for their excellent customer service as well. It's nice to be able to support a Canadian company that's doing it right! Cheers - RGR (P.S. I really liked the option of being able to view samples, that made the decision to purchase so much easier).|
|Raequel Giles Rude - Regina, SK|
|To whom it may concern,|
We dealt with Ann at select blinds last year for our basement windows. Ann
helped us really well and everything came on time and they were easy to
A couple of months ago we noticed that one blind is teared on the bottom. I have no clue how this happened but I was wandering what we can do about it
as the blinds are not even one year old.
Please inform us what we can do about this.
Arn & Marni de Boer
PS--I just received the replacement blind on Friday.
So Thank you for all the work that you did for us.
Again it shows that there are companies that have a GREAT customer service department and a Excellent product.
Arn de Boer
|Arn de Boer - Chilliwack, BC|
|I received my order today, and 16 of the 17 blinds are the wrong colour! I ordered "Mahogany Stained" which is a shade of brown that matches nearly all of the wood tones in my new house, and the entire order was filled as "Mahogany" which is a deep reddish/purple shade, and a completely different colour. I have filled out the online comment form and am awaiting a return call to see what type of resolution this company will offer. I will return soon with the followup comments of how they handle the resolution.|
PS: The original order was shipped and because of a miscommunication regarding a dye-lot change by the manufacturer, I ended up with the wrong colour for my entire order (16 blinds). I contacted Select Blinds Canada, and after some investigation, they agreed to redo the entire order and upgrade my order as compensation for the mix-up. Both the customer service rep, and the customer service manager contacted me personally to sort out the matter, and they were very thorough and professional about the entire ordeal. I understand that mistakes happen, but it's how you deal with the mistakes that matters, and after seeing how they handled everything, I have and will continue to recommend this company to anyone.
|Jeremy Dickson - Beamsville, ON|
|I decided to go with the Designer Series 2 1/2" Stained Wood Blinds in the living area and the 2" Painted Faux Wood Blinds in the bedrooms, all with the routeless no-holes option. Every aspect of this experience, from the ordering process, the free delivery, the packaging and the customer service, right down to the quality and construction of the product, was A+. Having destroyed a small part while installing my blinds, I called Select to purchase a replacement. The telephone rep was very pleasant, and she arranged to ship out the item, no charge. I would recommend Select Blinds to anyone who is considering installing a quality product at a great price. I can't stop admiring my new blinds. |
|Jim B. - Toronto, ON|
|This is a followup to my original post...|
The original order was shipped and because of a miscommunication regarding a dye-lot change by the manufacturer, I ended up with the wrong colour for my entire order (16 blinds). I contacted Select Blinds Canada, and after some investigation, they agreed to redo the entire order and upgrade my order as compensation for the mix-up. Both the customer service rep, and the customer service manager contacted me personally to sort out the matter, and they were very thorough and professional about the entire ordeal. I understand that mistakes happen, but it's how you deal with the mistakes that matters, and after seeing how they handled everything, I have and will continue to recommend this company to anyone.
|Jeremy Dickson - Beamsville, ON|
|Exceptional customer service, excellent value, great choice, informative website. I would recommend Select Blinds Canada to anyone looking for a hassle-free online shopping experience. Thank you!|
|Jill Ramsay - Scarborough, ON|
|Ordered the sheerweave solar shades. Love these blinds! Thank you so much Select Blinds. One blind arrived damaged but you promptly replaced the blind. And you stood by your price guarantee. I am a repeat customer just because of the excellent service and product you offer and will continue to recommend you to everyone I know.|
|Kelly Neddow - Calgary, AB|
|We bought a set of blinds, 7, in different sizes 3 years ago. We put them up, and , well they were blinds. Two looked very nice, and worked well, and still do. The others were heavy, with the large one very hard to lift. Over the years, we left it down, just opening and closing the slats. Recently, to clean the windows, up comes the blind, and something breaks, sending it crashing down. Tied it together in the up position, and left it. |
About a week later I called select, and talked to Grace about this. Back and forth a few times, some pictures, and lo and behold the builder of these blinds had gone out of business.
Select Blinds Canada, and Grace put together a package of better blinds, and replaced 4 of the blinds that were of the same kind. We did a color change, and upgraded one step, to the tune of 30 some odd dollars.
I just received the blinds and installed them. The difference in the blinds is amazing. These fit perfectly, work like they should, are not heavy at all, and matched to a T.
I would like to thank Select for standing behind there products, and helping solve this 3 yr old problem, and would recommend them to everyone.
Again, Thank You...........Dave
|Dave Lees - Fernie, BC|
|Just wanted to share with you how great the service provided by Select blinds is. They are very kind and helpful. The blinds themselves were awesome. Was alittle hesitant to buy off the web but would HIGHLY recommend Select Blinds to any who want quality blinds at an EXCELLENT price. These guys crush the competition!!!|
|Daniel Bouchard - Montreal, QC|
|I just want to say that this was the first time I thought about ordering blinds online, and when it comes to this company I was 100% satisfied. The instructions were easy, delivery and samples were accurate and the staff was extremely helpful in everyway. We almost paid 800+ for blinds and they cut our cost by at least $400. I would definently recommend this company and use them again myself in the future.|
|Dawn M. - Edmonton, AB|
|My blinds are great! I will definitely order from Select Blinds Canada again. Customer service was EXCELLENT and the product is beautiful and as easy to install as promised. |
|Nicole Gregus - Taber, AB|
|Would do business with these people again . Great product . Great service with follow up. Super prices!!! Great Experience for internet buying!!!!|
|Walter Lysohirka - Fruitvale, BC|
|Blinds arrived quickly and were very easy to install. The CANPAR delivery was a minor issue but was quickly resolved. |
|Nicole Rowney - Calgary, AB|
|I just wanted to let you know I got the blinds a few days ago and they look fantastic!! Thanks for all your help. It's been one of the best customer service experiences I have received in a long time!!|
|Erica Damato - Blainville, QC|